TERMS AND CONDITIONS

Sign-Up Welcome Vouchers

  • The sign-up welcome voucher is only applicable for users who are first-time sign-ups to the SF SYNERGY HUB SDN. BHD. newsletter.
  • Sign-up Welcome vouchers are only valid for purchases made on www.hardwarecrate.shop.
  • Each voucher code is applicable for three (03) transactions (unless stated otherwise).
  • The voucher discount is RM5 OFF with a minimum purchase of RM60 for each transaction.
  • Voucher codes are to be entered at the checkout or cart page (unless stated otherwise).
  • Vouchers are not valid for promotions, discounted products, and shipping fees (unless stated otherwise).
  • Customers should take note of the expiry dates of the voucher(s) they wish to redeem. Any expired voucher(s) will be invalid.
  • Individual vouchers are only valid during their respective promotion period. This guideline overrides any individual voucher policy (unless stated otherwise).
  • SF SYNERGY HUB SDN. BHD. reserves the right to cancel any order if a customer’s purchasing behavior appears to be suspicious or potentially fraudulent.
  • SF SYNERGY HUB SDN. BHD. vouchers are not exchangeable for cash at www.hardwarecrate.shop or at any store.
  • This voucher can only be used and redeemed by a registered customer who has already logged in to their account during purchase.
  • SF SYNERGY HUB SDN. BHD. reserves the right to amend the terms & conditions or cancel any vouchers/promotions without prior notice.
  • Additional terms & conditions are stated on the respective promotion banners (e.g. duration, discount amounts, validity for campaigns/promotions, or certain products).

Purchase With Purchase (PWP)

  • All PWP promotions on the website apply to selected products as per SF SYNERGY HUB SDN. BHD. PWP promotion banners.
  • To be eligible for a PWP, a customer’s basket value must exceed the minimum spend after all vouchers have been applied.
  • All PWP products purchased on hardwarecrate.shop are non-refundable.
  • If any PWP product is found to be damaged upon arrival, customers will be allowed to initiate an offline exchange (subject to our Return & Exchange Policy).
  • Any PWP promotion on the website will only be valid during its respective promotion period as stated on the PWP promotion banners.
  • SF SYNERGY HUB SDN. BHD. reserves the right to alter, amend, or cancel this offer without prior notice.

Gift With Purchase (GWP)

  • All GWP promotions on the website apply to selected products as per SF SYNERGY HUB SDN. BHD. GWP promotion banners.
  • Free gifts are limited to 1 gift per transaction/order.
  • To be eligible for a GWP, a customer’s basket value must exceed the minimum spend after all vouchers have been applied.
  • All free gifts are:
    • On a first-come, first-served basis while stocks last.
    • Non-transferable.
    • Not exchangeable for cash or any other gift.
    • No exchange or refund will be issued for GWP items due to damage upon arrival.
  • SF SYNERGY HUB SDN. BHD. reserves the right to alter, amend, or cancel this offer without prior notice.

Online Vouchers

  • Vouchers are only valid for purchases made on www.hardwarecrate.shop
  • Each voucher is applicable for a single transaction (unless stated otherwise).
  • Voucher codes are to be entered at the checkout or cart page (unless stated otherwise).
  • Vouchers are not valid for promotions, discounted products, and shipping fees (unless stated otherwise).
  • Customers should take note of the expiry dates of the voucher(s) they wish to redeem. Any expired voucher(s) will be invalid.
  • Individual vouchers are only valid during their respective promotion period. This guideline overrides any individual voucher policy (unless stated otherwise).
  • SF SYNERGY HUB SDN. BHD. reserves the right to cancel any order if a customer’s purchasing behavior appears to be suspicious or potentially fraudulent.
  • SF SYNERGY HUB SDN. BHD. vouchers are not exchangeable for cash at sfsynergy33@gmail.com
    or at any store.
  • This voucher can only be used and redeemed by a registered customer who has already logged in to their account during purchase.
  • SF SYNERGY HUB SDN. BHD. reserves the right to amend the terms & conditions or cancel any vouchers/promotions without prior notice.
  • Additional terms & conditions are stated on the respective promotion banners (e.g. duration, discount amounts, validity for campaigns/promotions, or certain products).

Purchases Made Using Vouchers

  • All items purchased using a voucher(s) will be evaluated on a case-by-case basis for refunds or exchanges. The refunded amount will be pro-rated based on the voucher amount. If the refund is approved, the shipping fee and voucher amount will be deducted from the total refund amount. This applies to all products, including bundled or promotional items.

Product Purchased Before and After Discount/Promotion

  • The customer shall ensure that the product(s) purchased via SF SYNERGY HUB SDN. BHD. upon checkout are final and binding on both the customer and SF SYNERGY HUB SDN. BHD. on a willing buyer and willing seller basis. SF SYNERGY HUB SDN. BHD. shall not entertain any claims on the purchase price once payment is made at checkout, including any discounts and/or promotions offered after the payment is made.

For more information regarding our Return & Exchange policy, please click here.

If you have any further inquiries, please do not hesitate to contact our customer service department from Monday – Friday between 9 am – 6 pm (excluding public holidays). You can contact us by either clicking on our “chat” button on the lower right corner of the website or send us an email at sfsynergy33@gmail.com

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